Returns & Refunds

Any items purchased at our normal full retail price from our website may be returned to us for refund or exchange within 7 days of receipt. Please return faulty goods as soon you become aware of the fault.  Please note that we cannot refund returned items unless all elements on the Returns Check-list are confirmed. Please note this refund policy only applies to watches sold via the website, for individual store policy’s please contact our shop directly.

 Returns Check list

  • All security tags and labels are in place and haven't at any point been removed from the item
  • The item is free of any marks, scratches or other impediments that would prohibit it from being re-sold.
  • All instructions, guarantees, presentation packaging are unblemished and included with the item.
  • All returns for items much be sent back to our address within 7 days of you receiving the item.
  • The item must be returned by an approved insured, tracked and signed for courier provider at your cost.
  • Any defect of the item must be notified to ALBONE within 24 hours of signing for the item. 

This is in addition to your statutory consumer rights. Please check your individual item for the warranty period cover or call for more details. Please see warranty section.

In store purchases are covered by a seven day return and exchange policy only.